Privacy Policy
Disclaimer
Last updated 27th April 2025
At Home Education Hotspots Ltd we take privacy seriously and are committed to complying with data protection laws including the UK Data Protection Act
This policy explains when and why we collect personal information about children, parents/guardians and businesses and how this information is used. The conditions under which it may be disclosed to others and how it is kept secure.
This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes.
This policy was last updated on 27th April 2025
Privacy Policy
PURPOSE OF DATA COLLECTION
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:
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analysis to inform our marketing strategy, and to enhance and personalise your customer experience e.g. what geographical areas need more services;
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analysis to help us understand and improve how our products and services are used, e,g, what ages to sell further activities for
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comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
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preparation of statistical information regarding sign ups and usage in different areas, age groups etc.
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management of queries or complaints
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notify and contact competition entrants
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develop and offer new services, products or features and to inform you of such information
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contact you for administrative purposes
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marketing as per your consent
TYPES OF DATA COLLECTED
We may process a range of personal information about you including the following types of information: contact (such as your name, post code, email address), cardholder (your payment card details) and correspondence (information contained in our correspondence or other communications with you about our products, services or business).
Any personal information you provide us with is on a voluntary basis. However, we will not be able to provide you with our services without it, as we require this information to enter into a contract with you.
At sign up we will collect the following information as you provide it: name, email, mobile number, post code, number of children, ages, location.
With regard to each of your visits to our website: We may automatically collect technical information, including anonymous data collected by the hosting server (Wix) for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, operating system and platform.
HOW DATA IS PROCESSED.
COLLECTED: We may collect and process the following information about you: Personal information you give to us at registration.
This is information about you that you give to us by entering information via our website or in some cases by corresponding with us by phone or email.
This is provided entirely voluntarily. The information you give us for family sign ups includes
your name, contact information (email and phone number), post code, area, number and age of children.
STORED: Home Education Hotspots is based in the United Kingdom, which is in the European Economic Area (EEA).
All information you provide to us may be transferred to countries outside the EEA. This may happen where any of our third party service providers are located in a country outside of the EEA, such as Wix. These countries may not have similar data protection laws to the UK.
Wix are based in the United States, they store your information in accordance with the regulations stated in COPPA.
The security of your personal information is important to us.
USED: Where you have provided consent we may use your personal information for the following purposes:
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Contact you with marketing information about our partners, services and offers if you consent to emails at point of registration. A tick box is selected at sign up to do so.
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Contact you with marketing information about our partners, services and offers if you consent to WhatsApp at point of registration. A tick box is selected at sign up to do so.
You may withdraw your consent for us to use your information in any of these ways at any time. Please contact us.
SHARING DATA WITH THIRD PARTIES
We will not share your personal data for marketing or sales purposes.
Credit/debit card payment processors:
When you purchase any products or services, your credit/debit card payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.
If you have any questions regarding secure transactions, please contact us using the details at the end of this policy.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our customers.
However, we will always take steps with the aim of ensuring that your privacy rights continue to be protected.
DATA RETENTION
Home education hotspots will store your data as long as your account is active. As you have ongoing membership for all children in your family this is not a set period of time. You can close your account at anytime from your members area.
If you wish to close your account you can do this from your account area, we will include anonymised information in our statistics and we delete your personal information.
DATA SECURITY
Wix uses cookies, therefore this website uses cookies. To find out more about cookies click on the relevant link for your browser:
INDIVIDUAL RIGHTS
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no required, after we have received your request.
Accessing your personal information:
You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy.
Correcting and updating your personal information:
The accuracy of your information is important to us. You should be able to view your information on your account page. From here you can update your details.
Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details.
CONTACT INFORMATION
For any questions or further help you can contact us at homeeducationhotspots@outlook.com